FAQs

I was registered on the previous rewards program but cannot log in on the new site.
If you were registered to the previous rewards scheme, a new account should have been automatically created for you on August 3rd 2021.

Please try logging in with your original details, and if this does not work please contact us and we will be happy to help.

I have registered an account; how long will it take to be approved?
One you have registered an account, please allow up to 72 hours for this to be approved. Once approved you will receive an email with your log in details.

I’ve forgotten my password; what do I do?

You can reset this via the ‘Forgotten Password’ link on the login page. Enter your registered email address to receive a reset link. Check your junk folder for the email and use the reset link within 24 hours.

• When resetting your password, follow the below criteria:
  • Minimum of 8 characters
  • At least 1 uppercase character
  • At least 1 lowercase character
  • At least 1 number
  • At least 1 symbol (please note that . and - are not classified as symbols on the system so please avoid using these)

I have a question regarding my previous reward account / reward card?
​​​​​​​Please contact canada_vetoquinolclub@vetoquinol.com for help with any queries relating to the previous Vetoquinol Club portal.