Vetoquinol Club Loyalty Program Terms and Conditions

The use of a Vetoquinol Club card is subject to the terms and conditions of the Vetoquinol Club Loyalty Program.

Membership enrollment to the Vetoquinol Club Loyalty Program

To participate in the Vetoquinol Club Loyalty Program, a customer must become a member of the Vetoquinol Club Loyalty Program. Membership is free of charge and no initial purchase is required. The customer must complete the Vetoquinol Club Loyalty Program Enrollment by completing the registration form here
To be registered in the Vetoquinol Club Loyalty Program, the member must agree with the Vetoquinol Club Loyalty Program Terms and Conditions.
The only admissible products in the Vetoquinol Club’s Fidelity Program are those Vetoquinol purchased in Canada by an online purchase or at an authorized retailer.
The Vetoquinol Club Loyalty Program is the property of Vetoquinol N.-A. Inc. (hereinafter referred to as “Vetoquinol”) that may at any time and without prior notice: (a) modify program elements (b) refuse to issue a Vetoquinol Club card to a customer who fails to follow the registration procedures; and (c) in case of reasonable doubt, withdraw or cancel the Vetoquinol Club card and accumulated points of members who have abused their privileges, refused to comply with the Vetoquinol Club Loyalty Program terms and conditions or made a false statement.
Vetoquinol reserves the right to terminate the Vetoquinol Club Loyalty Program on sixty (60) days’ prior notice to its members. The member will then have thirty (30) days after the issuance of the notice to use all of its accumulated points.
All Vetoquinol Club Loyalty Program participants must have reached the age of majority in their province of residence.
The Vetoquinol Club card is not a credit card. The card is the property of Vetoquinol and may be revoked by Vetoquinol at its sole discretion.
The Vetoquinol Club Loyalty Program is available at participating retailers that Vetoquinol may, at its sole discretion, designate.
The Vetoquinol Club Loyalty Program is only available to breeders (ranchers) and producers. Veterinarians, distributors, retailers, any intermediaries between the manufacturer and the end users of the eligible products are explicitly excluded. Vetoquinol may, at its sole discretion, determine if the Vetoquinol Club Loyalty Program may be exceptionally available to other groups of people.
The Vetoquinol Club Loyalty Program points cannot be transferred, converted into cash or sold. Points may only be accumulated by a member of the Vetoquinol Club Loyalty Program.
Program members must advise Vetoquinol of any changes in or modifications to their personal information. Vetoquinol reserves the right to cancel a Vetoquinol Club card for which it has incomplete or inaccurate member information.
Responsibility to report a lost or stolen Vetoquinol Club card to Vetoquinol belongs to the Vetoquinol Club Loyalty Program member. Accumulated points will be transferred automatically to a new account when a new card is issued. Vetoquinol is not liable for any account transactions that occurred between the card’s loss or theft and when said loss or theft is reported to Vetoquinol.

Accumulation of Points

To collect points using the Vetoquinol Club, the member must purchase products that are eligible under the Vetoquinol Club Loyalty Program. Following the purchase of said products, the member may collect points using one of the following methods:
Option 1: Sign in to their account and upload their bills.
Option 2: By scanning their invoices and emailing them to vetoquinolclub@vetoquinol.com.
Option 3: By faxing their invoices to our customer service team at 1-888-329-8386.
Option 4: By mailing their invoices to Vetoquinol Club, 2000 Chemin Georges, Lavaltrie, Quebec, J5T 3S5
Option 5: Through their preferred retailer if they are part of our data transmission program (including, but not limited to: member email or number, products SKUs and quantities, invoices numbers and dates).
Points will be awarded in accordance with the number of points indicated for each eligible product, a list of which is available at the following website: www.vetoquinolclub.ca or at a participating retailer. In case of a discrepancy between the documents regarding the number of points for each product, only the information found on the website and/or in promotions published by Vetoquinol will be applied.
The member hereby authorizes Vetoquinol to confirm the information relating to the purchase of eligible products that was made with a participating retailer.
Product returns are handled according to Vetoquinol’s product return and exchange policy. Vetoquinol reserves the right to subtract from a Vetoquinol Club Loyalty Program member’s account, the points earned in the returned product’s purchase.
Should a Vetoquinol Club account not be used in any points request or reward order over a period of twelve (12) consecutive months, or if a member cancels his account, all accumulated points in the Vetoquinol Club Loyalty Program member’s account will be automatically cancelled.
Upon the death of a Vetoquinol Club Loyalty Program member, the member’s account will be closed and the accumulated points will be automatically cancelled. The Vetoquinol Club Loyalty Program points are not divisible, namely, in the case of a divorce.
The points awarded to the member cannot be expired on a given date or by the passage of time EXCEPT if the account would be inactive for a period of one year. An account is considered inactive when there has been no point request, no reward order or no connexion to the account for a period of one year. On this date, a written notice by email or mail will be sent to the member 30 days before the deletion of his account. The member will have this period of time 30 days) to contact Vetoquinol if they wish to keep their account active. In the event that Vetoquinol does not obtain a reply from the member within the prescribed period of 30 days, Vetoquinol will then be able to deactivate the member's account and thus delete the accumulated points. Once an account is deactivated, it is impossible to recover the points accumulated beforehand.

Redemption of Points

A member may redeem its points towards the purchase of qualifying products, all taxes included, offered at the Vetoquinol’s online store, including but not limited to gift cards. A list of qualifying products is available at www.vetoquinolclub.ca
It is possible that the product that the member wants to purchase with its points may be unavailable at the time of the transaction. If that is the case, Vetoquinol will try to offer a product of similar quality and will keep the member informed of the product’s available date, or, if necessary, will suggest that the member purchase another product. Vetoquinol will not be held liable for any product that is no longer available.
The points required to purchase the product will be subtracted from the Vetoquinol Club Loyalty Program member’s account. Points that have not been redeemed will remain in the member’s account and may be redeemed at a later time in accordance with the Vetoquinol Club Loyalty Program Terms and Conditions.

Prepaid Cards

Reward Points must be redeemed via the Website directly onto a prepaid debit card.
All prepaid cards must be activated prior to use by following the instructions given by the card provider.
Users must agree to the prepaid debt card provider’s terms and conditions which are available upon request. Additional cardholder fees apply.
Each User must advise the Administrator immediately on becoming aware that any prepaid card has been lost or stolen. Cards declared as lost in transit which have not been activated will be replaced by the Administrator.
Once a card is activated, all risk for the funds on the card passes to the individual User. In the event of a lost, stolen or damaged card, the card provider may issue a replacement card with the available balance at the point of notification transferred to a new card less any applicable charges for re-issuance.
In the case of misuse or fraudulent activity of a prepaid debit card service, each User acknowledges that he or she must comply with all requests for data or actions to be taken as given by the Administrator, the card provider or any governmental, law enforcement or regulatory authority. In the case where the cumulative card load exceeds any applicable KYC (Know Your Customer) limit, additional KYC information may be required from the User to enable the card to be upgraded. The card will not be loaded with any further funds until KYC has been completed. A list of acceptable KYC documents can be supplied by the card provider.
The User acknowledges that the card provider may retain User data and has the right to suspend the prepaid debit card service in the event of such an instruction being made by any governmental, law enforcement or regulatory authority or if misuse or fraudulent activity is suspected. None of the Administrator, the card provider or Vetoquinol shall have any liability for direct or indirect losses as a result of suspension of the prepaid debit card service.

Confidentiality

Vetoquinol ensures the confidentiality and security of all personal information that is gathered. It assures that personal information will not be communicated to third parties, unrelated to Vetoquinol, for marketing or solicitation purposes. Furthermore, Vetoquinol complies with the Act respecting the protection of personal information in the private sector. For more details, please consult www.vetoquinolclub.ca.
Vetoquinol may use the data gathered, at its discretion, provided that no personal information is communicated and the security and confidentiality of the personal information is protected.
All necessary measures are taken to ensure the accuracy of the information in these terms and conditions. Vetoquinol rejects all liability arising from any error or omission.

Cancellation

If you wish to cancel your Vetoquinol Club Loyalty Program membership, please send your request to vetoquinolclub@vetoquinol.com or www.vetoquinolclub.ca. You must include your full contact details therein (name, address, telephone number) and your membership card number in order for Vetoquinol to cancel your Vetoquinol Club Loyalty Program card.
Your account will be closed thirty (30) days after the receipt of this request. Thereafter, your Vetoquinol Club card linked to your Vetoquinol Club Loyalty Program account will be deemed invalid.

Other Information

The terms and conditions of the Vetoquinol Club Loyalty Program are governed by the laws and regulations of the Province of Québec. In the event that any of the provisions herein are declared null or illegal, said provision or part thereof will be deemed never to have existed and all other provisions herein will continue to be in effect.
In the event that circumstances are beyond the control of Vetoquinol (i.e. a force majeure, natural disasters, civil unrest, wars or major changes in economic or business conditions) that seriously compromise the ability of Vetoquinol to run the Vetoquinol Club Loyalty Program as constituted, the Vetoquinol Club Loyalty Program may be suspended or terminated in part or in full, and the accumulated points may be cancelled without notice and without the possibility of redemption thereof.
Any federal and provincial taxes (including income tax) that may apply with regard to the accumulation or redemption of points are the responsibility of the member.